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#82Chapter 08 — Playbooks by Role
I need to draft an internal communication about a sensitive topic. **Situation:** [Describe what happened or what's changing — e.g., restructuring, policy change, leadership departure] **Who will read this:** [Audience — all employees, affected team, managers only] **What they're probably feeling:** [Anxiety, confusion, anger, uncertainty — be honest] **Key facts they need:** [Timeline, impact on them, what changes, what stays the same] **What we're doing to support them:** [Concrete actions — severance, transition support, open Q&A sessions] **What we need from them:** [Specific ask — patience, feedback, questions to HR] Write this email with: - An opening that acknowledges the difficulty honestly. No corporate euphemisms. No "exciting changes." - Facts presented clearly and completely. No information gaps that breed rumors. - Empathy that's genuine, not performed. Acknowledge what they're losing, not just what they're gaining. - Concrete next steps with dates. "We'll share more soon" is not acceptable — give a date. - A closing that invites questions and means it. Tone: Empathetic, honest, respectful. If this is bad news, it should sound like bad news delivered by someone who cares — not like bad news dressed up as an opportunity.

Claude for Business
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