Question 1 of 10 Chapter 8 Intermediate
Pauline's Final Test Three months after reading the book, Pauline sends a QBR synthesis to her largest account — Claude-generated health score, expansion analysis, and risk assessment. Her manager asks: "How do you know this is accurate? You used to spend 3 hours building QBRs. This took 15 minutes." How does Pauline defend her new process?
A. "Claude is accurate enough — I've been using it for months" B. "The 15 minutes break down differently than you think. Claude spent 2 minutes generating the health score, expansion analysis, and risk assessment from the uploaded usage data, support history, and NPS scores — that's the part that used to take me 2.5 hours of data gathering and formatting. I then spent 13 minutes on what I'm actually good at: verifying the specific data points against our CRM, adding relationship context only I know — like the champion's upcoming reorg and the competing budget request from their infrastructure team — and adjusting the risk flags based on conversations that aren't in any system. The output is more thorough than my old manual QBRs because Claude surfaces patterns I would have missed, and more accurate because I verify every claim that goes in front of the client." C. "I verified every single word Claude generated" D. "The client loved it, so it must be accurate"