Question 1 of 10 Chapter 4 Foundation
Process Documentation Value** Your company's best customer onboarding specialist is leaving in two weeks. All their knowledge about the onboarding process lives in their head. How can Claude help before they leave?
A. Claude already knows your onboarding process B. Interview the specialist: have them describe their process step-by-step, including the unwritten rules, the common problems, and the shortcuts. Paste the transcript or notes into Claude and ask it to create a structured SOP with numbered steps, decision points, troubleshooting tips, and a checklist. Claude turns the brain dump into a document anyone can follow. C. Record a video instead — documentation is outdated D. Just hire someone with the same skills